Terms of Purchase

Last Updated: September 11, 2026

These Terms of Sale apply to purchases made through FrameStory.com and govern the sale of FrameStory products and services by Prinstant, LLC, a Michigan limited liability company.

1. Products and Orders

FrameStory is a brand operated by Prinstant, LLC. FrameStory offers aluminum frames, custom fabric photo prints, frame and fabric combinations, replacement fabric prints, and related products.

Product descriptions, images, dimensions, specifications, colors, pricing, availability, and other information are provided for general product information and may change from time to time.

Submitting an order does not guarantee acceptance. We reserve the right to accept, decline, cancel, or limit an order for any reason, including product availability, pricing errors, suspected fraud, technical errors, or other legitimate business reasons.

If we cancel an order after payment has been received, we will issue a refund for the amount charged for the cancelled portion of the order.

2. Custom and Personalized Products

Many FrameStory products are made using photographs, artwork, or other images submitted by the customer. Custom fabric prints are produced specifically for the order and may not be resalable to another customer.

Customers are responsible for selecting the correct frame size, fabric style, orientation, and other options before completing an order.

FrameStory offers fabric prints designed for different display styles, including Portrait, Edgeless, and Gallery Wrap. A fabric print must be ordered for the appropriate style and frame size.

3. Customer-Provided Images and Content

If you upload a photograph, artwork, logo, graphic, text, or other material to FrameStory, you represent and warrant that you own the material or have obtained all rights and permissions necessary for FrameStory to reproduce it.

You are responsible for ensuring that customer-provided content does not infringe the copyright, trademark, privacy, publicity, or other rights of another person or entity.

By submitting content to us, you grant FrameStory a limited, non-exclusive license to use, reproduce, process, modify as reasonably necessary, transmit, and store that content solely for the purpose of producing, fulfilling, supporting, and improving the products and services you request.

FrameStory does not claim ownership of your photographs or artwork simply because you submit them to us.

4. Image Quality and Color

FrameStory prints the image file submitted by the customer. Final print quality depends on the resolution, sharpness, lighting, cropping, color profile, and overall quality of the submitted image.

We cannot guarantee that a printed image will appear exactly as it appears on every computer, phone, tablet, or other display. Differences in screen calibration, brightness, color settings, and the characteristics of fabric printing may result in variations between an on-screen image and the finished product.

Customers are responsible for reviewing their uploaded image and ensuring it is suitable for the selected print size.

5. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices are subject to change without notice. The price charged for an order is generally the price displayed at the time the order is placed, except in the event of an obvious pricing, promotional, or system error.

Payment is due when an order is placed unless otherwise agreed in writing.

We may use third-party payment processors to securely process transactions. By placing an order, you authorize FrameStory and its payment providers to charge the payment method provided for the applicable purchase price, taxes, shipping charges, and other applicable charges.

6. Product Availability

We make reasonable efforts to keep product information and availability current. However, products may become unavailable or temporarily out of stock.

If a product becomes unavailable after an order is placed, we may contact you to discuss available options or cancel the affected portion of the order and issue an appropriate refund.

7. Shipping and Delivery

Orders are shipped using the shipping method selected at checkout.

Shipping times and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery timing may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply.

8. Order Inspection and Damaged Products

Please inspect your order when it arrives.

If your order arrives damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as reasonably possible.

Please include your order number and photographs showing the issue when applicable. We will review the issue and, where appropriate, provide a replacement, refund, or other reasonable resolution.

9. Returns and Exchanges

Our current return policy forms part of these Terms of Sale.

Because certain FrameStory products are custom-made or personalized using customer-submitted images, those products may be subject to different return, refund, or cancellation terms than non-custom products.

Please review the applicable return policy before placing your order.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

10. Changes and Cancellations

Once an order has been submitted, we may not be able to make changes if processing or production has already begun.

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate requests received before processing or production begins, but changes or cancellations are not guaranteed.

11. Product Care and Use

Customers are responsible for following FrameStory's product care, assembly, installation, and use instructions.

FrameStory is not responsible for damage caused by improper assembly, installation, storage, cleaning, modification, misuse, accidents, or failure to follow product instructions.

Fabric prints may be washed and cared for only in accordance with the care instructions provided by FrameStory.

12. Product Warranty

We stand behind the quality of FrameStory products.

Where a product is defective because of a manufacturing or material issue, we will work with the customer to determine an appropriate resolution, which may include a replacement or refund.

Warranty coverage does not generally apply to damage caused by improper assembly or installation, misuse, accidents, modifications, normal wear and tear, improper care, or use outside the product's intended purpose.

13. Intellectual Property

FrameStory's website, product designs, branding, logos, graphics, photography, text, artwork, software, and other materials are owned by or licensed to Prinstant, LLC or its respective licensors and are protected by applicable intellectual property laws.

Customers may not reproduce, distribute, modify, sell, or otherwise commercially exploit FrameStory intellectual property without appropriate authorization.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Prinstant, LLC and FrameStory will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the purchase or use of a product.

Our total liability relating to a particular order will not exceed the amount actually paid for the product giving rise to the claim, except where a greater amount is required by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

15. Customer Indemnification

You agree to defend, indemnify, and hold harmless Prinstant, LLC, FrameStory, and their respective owners, officers, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms or from claims that customer-provided content infringes or violates the rights of another person or entity.

16. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, labor disputes, supply shortages, transportation interruptions, carrier delays, equipment failures, internet or technology outages, governmental actions, or other events outside our reasonable control.

17. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, advertising, customer support, reviews, and other functions.

Those services may have their own terms and privacy policies. FrameStory is not responsible for the independent policies or practices of third-party service providers.

18. Website Information

We make reasonable efforts to ensure that product information, pricing, availability, images, and other website content are accurate.

However, errors may occasionally occur. We reserve the right to correct errors, update information, and cancel or modify orders affected by an obvious error.

19. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using the website or placing an order, you acknowledge that you have had the opportunity to review our Privacy Policy.

20. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute relating to these Terms or an order will be handled in accordance with applicable law.

21. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.

The Terms in effect when an order is placed will generally apply to that order.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. Entire Agreement

These Terms, together with the applicable product information, return policy, shipping information, Privacy Policy, and any other terms expressly incorporated into the ordering process, constitute the agreement between the customer and Prinstant, LLC relating to the applicable purchase.